ITIL® 4 Foundation Training

ITIL or Information Technology Infrastructure Library is a management framework used in delivering IT services. This framework helps in delivering top-notch IT services and encourages best practices for better planning and organization. The framework also helps organizations manage risks, introduce better planning and executing strategies, and build an IT environment that is scalable and welcomes growth.
ITIL 4 Certification is the most widely acknowledged entry-level ITIL certification available for IT professionals. This newest ITIL v4 certification training for the ITIL 4 framework is designed to introduce learners to the management of modern IT-enabled services, including key concepts, service value chain, IT service management practices, opportunities to develop IT practices using ITIL guidelines, importance of IT and business integration.


Course Objectives – ITIL Incident Management

  • Understand the key concepts of ITIL service management
  • Understand how ITIL guiding principles can help an organization to adopt and adapt ITIL service management
  • Understand the four dimensions of ITIL service management
  • Understand the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect
  • Understand the key concepts of continual improvement
  • Learn the various ITIL practices and how they contribute to value chain activities

Target Audience

  • IT Support Staff
  • IT Consultants
  • Business Managers
  • Business Process Owners
  • IT Developers
  • Service Providers
  • System Integrators
  • Anyone working in a Devops team

Course Summary

Course Fee

৳ 12,500

Training Method


Total Modules


Course Duration

18 Hours

Total Session


Class Duration

2 Hours

ITIL® 4 Foundation Training Course Outline


Service Management


The Four Dimensions


The Service Value System


The Service Value Chain


The Seven Guiding Principles


ITIL Practices: Practice Overview and General Management Practices


ITIL Practices: Service Management and Technical Management Practices